Artemis Pet Care YYC is fully insured, giving you peace of mind that your pets and home are protected while in our care. While there is no official licensing requirement for pet sitting in Calgary, we hold ourselves to high professional standards. We are also working toward having every sitter and walker certified in Pet First Aid to ensure the highest level of safety for your pets.

We’re a team! Artemis Pet Care YYC is made up of both sitters and walkers, so there’s always someone available to provide loving, reliable care. To learn more about our amazing team, [click here].

We understand that life happens! We do our best to accommodate all last-minute and emergency bookings. If we have a sitter or walker available, we’ll be there to help.

All kinds! From cats and dogs to birds, rabbits, reptiles, and more — we’re experienced with a wide variety of pets and are happy to provide care tailored to their needs.

For house sitting, a deposit is required to secure your booking. Please note that deposits are non-refundable.

• More than 14 days’ notice: The remaining balance will be waived.

• Within 14 days of the booking: 100% of the remaining balance will be charged.

For walks, drop-ins, and other services, we ask for at least 24 hours’ notice for cancellations. Cancellations with less than 12 hours’ notice may be charged in full.

Yes — deposits are required for house sitting bookings to secure your dates. Deposits are non-refundable. For other services, such as walks and drop-ins, no deposit is required.

Your pet’s safety is our top priority. If your pet becomes ill or injured while in our care, we will contact you right away. In the event of an emergency, we will seek veterinary attention immediately and follow the instructions provided in your vet release form. Our team is also working toward completing Pet First Aid certification to ensure we’re prepared to handle urgent situations safely and calmly.

Yes, some additional fees apply:

• Holidays: $20 per day (this may also apply to days surrounding a holiday, such as long weekends).

• After-hours: Services booked outside of our regular 9 AM – 4 PM hours are charged an additional $5.

• Weekends: No extra fees at this time.

We accept a variety of payment methods for your convenience, including e-transfer, credit/debit cards through our online booking portal, and cash. 

For house sitting, a deposit is required at the time of booking to secure your dates. The remaining balance is due within 5 days after the last service is performed.

For other services, payment is due within 5 days after booking. A $25/day late fee applies to any overdue invoices for all services.

We send regular updates, including photos and videos, through our Time to Pet app. Clients can also communicate directly with their sitter or our admin team through the app, and we aim to respond as quickly as possible.

If you have a lockbox at your home, we’ll use that for secure key storage. If you don’t, we can provide a lockbox upon request with a $10 refundable deposit.

If a lockbox isn’t used, your sitter will collect the key at the meet and greet and keep it with them until services are completed. Afterward, keys can be:

• Returned to you upon request

• Left in a designated spot of your choosing

• Kept securely on file if you plan to book with us again

For homes with access codes, they are securely stored in your client profile and are only accessible to our office staff and your assigned sitter.

Yes! All bookings include an initial meet & greet with your designated sitter or walker. This helps us get to know you and your pets, answer any questions, and ensure a great match before services begin.

If a follow-up meet is required, a $20 fee may apply to cover travel.